Originally Posted by boboqui

I hate it when they say it's confusing and don't even try to give an explanation,
then try to buy me off. I am an expert problem solver by profession so "confusing" does not intimidate me. I am writing back demanding an explanation of how Delta determined that the lower fare that I submitted for the exact same flights were not for the exact same flights, especially how Delta determined Senturia's fare basis and class, since this is only disclosed by Senturia when the ticket is purchased.