Delta's reply:

Hello,

RE: Case Number 12871414

Thanks for your letter to Mr. Anderson expressing your disappointment with our Best Fare Guarantee. I'm sorry it has taken so long to get a resolution to this issue.

I've reviewed your case and I show that indeed there was a low fare, however according to our records this fare did not qualify as it was not on the exact Delta flights that you had booked. I understand how this can be confusing and I apologize for any inconvenience you experienced.

Delta Choice Gift
As a goodwill gesture, I’m sending a $50.00 Delta Choice gift. The Delta Choice gift code will arrive in a separate email within three business days. This will include a customer ID and instructions on how to redeem the gift. Please check your spam folder if you don’t see the email in your inbox.

We value your feedback, and I hope you'll give us another chance to win back your trust and confidence.



Regards,

Shep Macintosh
You Share, We Care

-----------------------------

I hate it when they say it's confusing and don't even try to give an explanation,
then try to buy me off. I am an expert problem solver by profession so "confusing" does not intimidate me. I am writing back demanding an explanation of how Delta determined that the lower fare that I submitted for the exact same flights were not for the exact same flights, especially how Delta determined Senturia's fare basis and class, since this is only disclosed by Senturia when the ticket is purchased.