Was meant to have my first flight tonight out of EWR to PHF except it got cancelled due to the storm. No online check in, no flight status available until earlier this evening. Checked a few times on my way to the airport on the website and the 10pm was on time until it was delayed til 2am which hit while I was standing in line to check in at a counter. Except the flight had already been canceled by then and the 2 counter agents they had anticipated handling a 737 of people who couldn't check in online were flailing wildly trying to rebook/credit people. The company line is that they couldn't refund people since it was "weather" related, only credit people for future flights. I can't imagine that's true, but I figured I'd try my luck at the flight tomorrow so wasn't worth the argument.

So I called to try and rebook and save myself at least an hour in line. Rep who picked up had no idea that the flight was cancelled. That's scary. She rebooked me and encouraged me to get to the airport 2 hours before departure since I'll have to check in at the counter.

Needless to say, pretty terrible experience and I haven't even stepped foot on the plane yet