Originally Posted by
CMK10
My Dad made EXP by segments on AA in 2006 and 2007. In 2008 he retired and stopped flying much. It only took them until February for someone to call him and ask if something had happened that caused him to fly less and if there was anything they could do to fix it.
Much easier to keep an existing customer than to keep trying to find new ones. It's business 101. While I do not believe that UA doesn't care, I think their operation is entirely chaotic and they are just not organized, managed, and happy enough to get around to showing they care yet.