UA (pre-merger) used to contact me regularly...either personally or via our organization's sales rep. When our organization left UA a couple of years ago, we received a flurry of communications from UA corporate...including a number of visits from corporate VPs trying to entice us back, ususally spouting the "excellent route system and 787" script ...since then, all we hear are crickets! AA, on the other hand, gives me a call almost monthly to see how our experience has been...when there have been issues (not many!), they have been addressed immediately...usually with multiple reponses from escalating levels at AA...sometimes almost too much attention...and when we don't fly much with AA for a period, we are usually contacted to see if everything is all right. Last year, I broke an ankle and did not fly for a couple of months...AA contacted me to see if everything was OK...when I told them I had broken my ankle, they sent me a get well card and a couple of upgrades to make the return to flying more comfortable.

Some may say that it is all superficial...but AA seems to be making an attempt (at least for the time being!)