Originally Posted by
jandersinc
Sounds to me like the damage is minimal and you'd like to keep the tv and have Amex reimburse you instead of returning it to amazon for a refund. My question would be how do you not know if you damaged it during setup?
No definitely don't want to keep it. The TV is unwatchable. There are lines and ghosts on the screen.
There is not visible physical damage to the screen. However, it appears clear that the LEDs and/or other internal parts are damaged/defective. It's possible, in removing the flat screen from all the packaging, that we gripped the TV in the wrong place or something and caused the damage (even though we were pretty careful).
The TV was delivered via FedEx. Previously, I ordered a more expensive TV through Amazon and they came in and set it up and tested it. Not this TV. Shipping to me was free. If Amazon won't pay for return shipping, I have to imagine it will be pretty expensive. It's a 50" and the TV box came inside another box, so it's pretty big.