I only did a quick search, so may have missed similar complaints, but...

I bought tickets IAD-BOS yesterday on Jetblue's website, and am befuddled by the bad customer experience of the process. I'm curious if anybody else has had the same experience.

I selected my outbound and inbound flights and was quoted a price for the round trip total. Went to the next page and entered the names and contact info of my friend and I and chose seats. Went to the third page and entered my billing information. Clicked on the button to book and it processed for a minute and then told me my flights were no longer available and to choose other flights.

Because there is no navigation directly to parts of the booking process, even though there is a little graphic on the top showing the "stages", I started over. Minor peeve: crappy navigation.

Chose the exact same flights as before, only the prices were slightly higher. Went through all of the same pages as above and then my booking was successful. So in a nutshell the price changed while I was in the booking process and instead of giving me the price quoted, it lied and said my flights were unavailable and forced me to start over to get the new price. That's pretty obnoxious.