Originally Posted by
rgAAFT
1.VISA is the network not the card issuer, they have nothing to do with card replacements
2. I am surprised that they sent you the wrong Chase card overseas. Are you sure you told them clearly which card was lost?
3. I'm equally as surprised that you had no secondary prior warning about which card was actually being shipped to you? In my experience, anytime they issue me a replacement card, I always get a "Chase Fraud Alert" email about 2 days before delivery notifying me which card is being shipped, to what address it's headed and a tracking number (if applicable) this experience was no exception.
Actually, although the lines between VISA and Chase get blurred (which I expect to get cleared up), the card replacement benefit is a VISA guarantee. No, they didn't send me any email. And the problem with the replacement card is that instead of sending it with my new number, they created one for a number which THEY had cancelled 8 months ago when they did the conversion to new cards (in other words, they were all for the "same" account, but they printed a card for the number *before* the one that was lost, instead of the number for the account *after* the card was lost.)