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Thread: AmEx Purchase protection versus return to Amazon
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Old Jul 2, 2014 | 2:30 pm
  #2  
vtqanh
 
Join Date: Aug 2004
Location: Seattle
Programs: United Airlines Premier, Starwood Gold Preferred Guest, Hyatt Gold Passport, Club Carlson Gold
Posts: 356
Originally Posted by kchoya
Bought a Sony flat screen TV on Amazon. It arrived today and when I set it up, I see that the top left corner of the screen is broken. It has a black spot, and lines are shooting across the screen from that location.

I don't know if it was damaged before I received it, or damaged during setup. Amazon's website says they will send me a replacement (though I may have to pay to ship the damaged TV to them).

My question, should I make a claim through AmEx, or should I return it to Amazon?
Have you called Amazon yet? If they ship you a defective TV, usually they will pay for you to ship it back.
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