Not looking for any... Honestly, I would have been happier with a 3 minute phone call from a real person apologizing for the incident.

My point about the 10k was about what message it sent: Delta doesn't care about this any more than they do a broken AVOD on a 4 hour flight.

I guess what I'm after is whether or not I am blowing this out of proportion to think this is a big deal. On second thought, perhaps this belongs in the travelers with disabilities forum. I'll page a mod to move.

Thanks all for the insight and feedback!