Originally Posted by MPScan

Easy. Fully refund the entire fare ROUND TRIP for the MINT seat (not just that particular one-way). Get the pax where they are going ASAP by any means possible (maybe a free EMS seat on the first available flight) and then give the customer credit for a free one-way on MINT on a future flight.

The cost to B6 would be decent, yes, but not huge... most importantly they would retain that PAX for future travel.

In this scenario, I would be happy. Not sure about the most high maintenance (pun indented, lol) people though.