Originally Posted by
dave1013
Thanks for the info, I'll try that next time the situation so warrants.
That said, one thing I like about writing Customer Care is that you get a reply with a reference number. So if a month goes by without apparent resolution to the issue at hand, you can write and ask if there has been any action taken on case no. so-and-so.
Do AlaskaListens submissions elicit the issuance of a tracking number?
No --- if there's a specific incident, Customer Care would be the better route to go. While they know who is submitting the comment (via the confirmation code that customizes the survey), I don't know if they have the ability to reply to specific customers (we'll find out soon if they can).
If it's something like, "the FAs did a lousy job in policing the F lav" on a particular segment (or similar comment), you can pinpoint the flight segment (or ground station) that had the issue.
We had three great flight segments on our OGG trip and one not so great. I like the ability to provide feedback this way because I'm not out for compensation on the lousy segment, but I want them to know about it.
Something more major? Get the tracking number and go through Customer Care.