Originally Posted by dc333

OP, please review the ACAA protections that you and all travelers are protected under. I can't remember the number but I believe they have up to 30 minutes in which the carrier must be there to assist on transporting you by wheelchair. View Subpart G in the eCFRs.

The ACAA complaint website is here. The protections are very real and can be surprisingly well enforced by the DOT. Potential ACAA (and all other consumer protection) violations shouldn't be accepted or swept under the rug.

Also, if you're ever in an unacceptable/uncomfortable situation regarding accessibility in the future, ask to speak with a CRO (Complaints Resolution Official - for ACAA matters only) immediately. All airlines are required to have one of their trained employees available during operating hours.