Originally Posted by
travelislife
.....
They then finished with the following:
"Our management has received many comments and acknowledged all affected issues caused by these new award charts.
During this time, the management is considering if there is anything we could improve more in order to enhance and add value to our services to ensure satisfaction of all members and customers as many as possible.
We would like to thank you for your valued feedbacks regarding this issue."
...then go ahead and write them again!