I'll spare you the details, but here are the key points:

• Upon arriving in ATL, I had to wait 10+ minutes after plane fully deplaned for wheelchair assistance.
• Once assistance arrived, I was pushed to the top of the ramp and then told I would be pushed no further by this attendant and he wasn't sure who was supposed to take me beyond there.
• He then suggested my elderly mother push me, leaving her responsible for pushing me and tugging the baggage as well.
• Delta took a month to respond (not exaggerating) and when they did gave me 10k Skymiles.

Quite frankly, I feel like the gesture is a slap in the face. Given the situation I would have expected someone to at least reach out via telephone and offer an apology. 10k Miles? I've been offered the same for a broken AVOD.

Having never traveled in a wheelchair before or since (I was temporarily disabled due to a surgery) I'm not sure if this is the norm and I may be overreacting... before writing a further letter addressed directly to Richard Anderson I wanted to get some thoughts.

Thanks!