So I take Southwest for the first time this past week. The MARTA side baggage check in has become a joke under Southwest. I was at the airport at 6pm and the counter was already closed. And this is not the first time. I guess part of Southwest's cuts at the airport.

And when you go to Terminal C, the AirTran customer service counters are permanently closed with a sign asking us to seek out the gate agents for AirTran/WN customer service. At first, I go to my gate agent to ask her if the hour delay for my flight is still the same. She was very cryptic though not rude. She wasn't even that busy with passengers. I asked her why the baggage claim was closed early by MARTA side checkin and she seemed like she could care less that such a service existed and said she didn't even know what their hours were supposed to be.

As an experiment, I went to another Gate Agent , since they are now all supposed to be customer service agents, and asked him a couple of generic service questions I asked the other agent. This guy was more polite, but not a lot more informative.

The FAs on the ATL-PBI WN flight were not that great. But the main FA on the PBI-ATL flight was excellent and even I chuckled at some of the corny jokes though he got carried away by the chuckling old ladies on my flight and kept making them a little too much. I gave him a pass since he was excellent otherwise.