Originally Posted by
mahasamatman
Yes, it's disappointing, but I believe the CoC s pretty clear that tou don't pay for a plane. You pay for transportation from Point A to Point B. I suppose you would have preferred them to cancel the flight instead, and piss off more than 250 people.
He wants the product he booked and paid for, aircraft type and all. Most other airlines manage it. Snarky apologias on behalf of United ("Well, they got you there eventually, didn't they?") embarrass their producers.