Originally Posted by
Snacky
They will not get the 767, and they have not been rebooked, even after 40 hours of waiting. That's the essence of the problem, and that's why pax feel abandoned and let down. It's a cataclysmic incompetence issue, that will not be easily forgiven by the market (if ever).
Snacky
The vast majority of "the market" will be completely unaware of these issues. And i'd personally wager a large proportion of those who do will happily go back once Norwegian gets their act together. These are price sensitive leisure travellers (on the whole) after all. Just look at how Ryanairs reputation is basically dirt yet they are still incredibly popular.