Originally Posted by Christopher

I agree completely. I don't know why the full information can't be clearly displayed at ports of entry where there are separate queues and why "rules", once established, can't be applied consistently, at least within the one airport or port.

For example, holders of a Certificate of Entitlement to the Right of Abode in the UK are definitely entitled to use the UK/EU/EEA queue at ports of entry, but this information never appears at those ports of entry, and there are anecdotal reports of such people sometimes being required to use the non-UK queue at one or two smaller British airports. (It makes complete sense that these people should use the same entry queue as British citizens, since they have exactly the same entry rights as British citizens and are not subject to any form of immigration control.)

Family members of EU/EEA nationals always seem to be a point of contention here, and obviously holders of indefinite leave to remain can be too. In these cases, whatever system is decided upon should be properly publicised and adhered to, imo.