Originally Posted by Aeran

I wouldn't get my hopes up for getting anything out of SQ other than perhaps a $75-100 gift / travel voucher, and that is only if you are persistent in escalating the issue.

Had my luggage broken into and items stolen, not to mention a few hours wasted in transit in the middle of the night, due to SQ mistagging my bags at check-in on a multi-stop itinerary. Even though I noticed that the tags were incorrect (would obviously leave my bags stranded in Delhi) and proactively raised it a few hours before departure, the ground staff refused to do anything to fix it. In the end, ensuring the bags were routed to the final destination during the layovers was a headache and the luggage arrived with the lock broken and several items missing that amounted to a couple of thousand SGD.

Despite the obvious errors on SQs part, they refused to provide any compensation or even a sincere apology. After dozens of emails and weeks of escalation I had to settle with a measly $75 SGD travel voucher off my next SQ ticket. Note that the above experience was for flights in SQ First Class starting and ending in Singapore...

On the other hand, missing items or baggage delay claims with Lufthansa and even Air China have been very pleasant experiences, with both proactively offering apologies and compensation and going above and beyond to ensure we were happy with everything (e.g. after compensating for lost items - including watches - they still asked if the luggage was damaged at all and if so, said they would like to pay for the servicing / replacement).

Hopefully SQ can learn a thing or two but I don't think we should get our hopes up.

Good luck with your situation though - keep escalating the issue (especially since you have documentary proof) and hopefully they'll offer something