Originally Posted by
djk7
Certainly the technology exists. I've had FD clerks at Hamptons welcome me back after a single visit a couple of years prior.
See, that's the thing-- The technology
certainly exists but few if any hotels seem to employ it!
I would
expect that, among other information displayed on the FD clerk's screen when I check in, would be a list of my past stays at that hotel. Then I'd get greetings like, "Welcome back, Mr. Bimmer. We appreciate your return business. Would you like a room on the 11th floor overlooking the lake like last time?"
But instead I get lame, perfunctory "Welcome back" greetings even at hotels I'm visiting for the first time ever.