Originally Posted by
tmiw
I didn't mention it earlier, but she accidentally voided the transaction by pushing "no" to the signature valid prompt.
This is the more down-to-earth problems of EMV. When you introduce something new that they haven't been given training on, it causes confusion.
The cashier at the yogurt shop could've been a cashier at GAP previously. How is she supposed to know what to do if not given any training?
Training employees is a must in EMV transition. Some will take training seriously like Walmart. Others will be lazy and will not provide any training and see it like any other cost they can skimp out on.