Originally Posted by danger

Has anyone ever had a BRG approved then Hyatt phone you later to retract that and say they can't honour it?

Earlier today someone at Hyatt in Nebraska (I have the person's name) called my home and spoke with someone else (I am travelling) to say that they could not possibly honour a particular BRG I had approved because it was so, so low. They wanted to speak with me to discuss 'compensation'. Due to the absence of a Skype headset at my office and the time difference I won't be able to phone for another 12 hours or so.

The BRG was approved nine days ago and I've received the confirmation email. Prior to the call more than one Hyatt phone agent has confirmed that the reservation is in place.

Is this acceptable? I certainly don't won't Hyatt to go broke but, seriously, over a week later and with several people having confirmed it. It doesn't sit very well with me.