Originally Posted by
kcmd
Maybe a dumb question but do hotels mainly 4 star and above, know if you stayed at their property before? I stay at the Ritz in DC once or twice every month and every time I check in its the same question " have you stayed with us before" seems like they should or would know I've stayed at a property 10-15x a year or more...
When I arrive at the Marriott Mayfair in BKK not only does the guy opening the taxi door welcome me back by name, but if my wife isn't with me he will ask about her, by name.
At the JWMarriott in BKK pretty much the same. It's always "Welcome back, Mr. Tchiowa".
So this is long before anyone gets into the computer. But, yes, I think the big chains have records in the computer that show whether you have stayed with them before. But those records are probably based on their rewards program so you need to be a member and have that number in your reservation.