FlyerTalk Forums - View Single Post - Base Points Missing, but all Promos posted?

Jun 26, 2014 | 1:52 pm

#2

gooselee

FlyerTalk Evangelist

Join Date: Oct 2011

Location: ATL

Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card

Posts: 10,794

Update - SPG replied quickly:

Quote:

Dear Mr. Lee,

Thank you for your email with regard to your recent stay at <property name>.

Your stay from June A-B, 2014 was posted on June C, 2014. The 50% Elite bonus, the Gold welcome Starpoints, and the Make a Green Choice Starpoints were also posted on this day. The SPG Earn Away double and triple bonuses were posted on June D, 2014.

Mr. Lee, thank you for being a valued Gold member of Starwood Preferred Guest. We hope you include Starwood Hotel in your summer vacation plans. Should you require additional assistance, simply reply to this email. If you prefer, you may chat with us online or we can call you.

There are no entries in my online account summary for the "base" stay or the 50%. Ultimately if my points total is correct I don't really care, but without a running total in the account summary, I can't really figure that out.