FlyerTalk Forums - View Single Post - Base Points Missing, but all Promos posted?
Old Jun 26, 2014 | 12:25 pm
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gooselee
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Base Points Missing, but all Promos posted?

I already have an email in to SPG about it and will report back, but curious if anyone else has run into this.

I had a stay a little less than a month ago that was eligible for the Earn Away promo (and included a Sunday night).

Upon checking my account today, I noticed that the following points had posted for that stay:
SPG EARN AWAY SUNDAY
SPG EARN AWAY DOUBLE
MAKE A GREEN CHOICE
GOLD GIFT

What did NOT post for that stay is my usual "base" points (the points entry with the stay dates indicated) and the usual SPG ELITE 50% BONUS.

So basically, all the property and SPG promotions posted, but not the actual stay itself. Has anyone run into this?

Also - side question I came up with while investigating: I always thought that valet fees were points-eligible, but the past few stays I've had, at two or three different properties, only credited points for the room rate and hotel restaurant. Did this change recently? Was I just making it up?
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