Originally Posted by
Flexible preferences
Just to play Devil's Advocate couldn't the highlighted options be defined as sales calls (and exempt) as they would presumably generate revenue for the airline? Don't get me wrong, I would love to see 03 numbers across the board!
No. A basic rate number is needed for things involving an existing relationship.
http://www.legislation.gov.uk/uksi/2...lation/41/made
Where a trader operates a telephone line for the purpose of consumers contacting the trader by telephone in relation to contracts entered into with the trader, a consumer contacting the trader must not be bound to pay more than the basic rate.
That appears to cover changes and amendments, upgrades, cancellations, refunds, lost luggage, complaints and many other types of enquiries.