A compliant number for Customer Relations is all very well, but there also needs to be a compliant number for each of:

• assistance in managing your Executive Club account
• enquiries relating to missing Avios
• date/destination changes of existing flight bookings
• date/destination changes of existing hotel or car hire bookings
• upgrading existing bookings
• flight booking refund enquiries
• hotel or car hire refund enquiries
• special requests including meals and wheelchairs
• baggage claims
• tracing of delayed baggage