Originally Posted by Montacute

I just received this e-mail, after the 24 hour mark:

Thank you for your Best Rate Guarantee claim submission; I appreciate the opportunity to assist you!

I have reviewed your claim and unfortunately I was unable to view your screenshot, can you please resend that within the next 24 hours.

Also the rate that you are looking at on the website must be in US dollars the currency of the hotel.


It is so tiring dealing with responses that do not follow the rules. The t&c talk about currency conversion for goodness sake! Does CS hope the uninformed will just give up? I sent my screen shot again. We'll see how many more hours this takes.