How about just getting the current one to work at 11PM-12PM EST on a business day. My coworker ran home to buy a ticket reserved until midnight and got "united.com is currently undergoing scheduled maintenance." Which of course in IT parlance means the website suffered a catastrophic meltdown. They know people use this website to try and pay them money right. And that the Delta and AA websites have been up for the last two hours. The BOD needs to come to grips with the fact that their CEO has terrible taste, is not detail oriented and has the worst IT management in the industry with the possible exception of Turkish Airlines.