Odd - have had ~10 WiFi sessions refunded (all on the Panasonic system that had huge problems at launch) and not one issue or question - just a message in each case essentially saying "done".

I suspect this is an issue with the agent not knowing what to do since this WiFi service isn't billed by UA (it's billed by LiveTV), and instead of checking for the correct answer they just came back with this clueless response. 30 seconds to get this resolved by replying to the email. Of course, that's probably not true and this is actually a new conspiracy by "Jeffy" to make refunds more painful, so I'm sure a DOT response is warranted

This is a case study in how to make DOT complaints completely meaningless. FT Police - well done.