Two weeks ago, I attempted to purchase the "beta" in-flight Wi-Fi. Apparently the system was broken (would not let me go anywhere but the Wi-Fi system site), but I was charged anyway. The flight attendant told me to go to united.com/refunds, which I did. After submitting the request, this is the response I received:
Dear neodescis:
Thank you for contacting Customer Refund Services regarding the above referenced ticket. Your ticket inquiry pertains to a credit card. In order to research your claim, additional information may be required or you may be required to take a different action on this request: Please review the selected option(s) needed.
- Provide a copy of your credit card statement reflecting the charges in question.
If we can be of further assistance, please contact one of our Customer Service Representatives via United.com by selecting the Reservations option and then locating the Refunds link. The prompts will direct you through the process.
Thank you for choosing United Airlines. We value your business.
Does United really request a credit card statement for credit card refunds now? This is ridiculous! I have since contacted my credit card company to dispute the charge, and they agreed that such a policy is absurd. They will now be taking care of it for me.
And of course, even if I was willing to provide United with such information (which I am not), I would have to submit an entirely new refund request!