Originally Posted by
Brugge
You should have gotten a response yesterday. Best to call in and make sure it gets done in time.
thanks Brugge ... I am going to wait a day or two. Still 30 more days left for my 37 day window. Don't wanna rush and attract any unwanted attention
EDIT :
Ok so here's what I was doing wrong. I was sending in the full 16 digit card # for cancellation and Citi filters out any such messages. The moment I messaged with only the last 4, message was acknowledged and account closed in under 10 mis.