FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,071
If AC simply listened to its customers, especially those that have great ideas like Ken's, then it might have a chance to survive this mess. I suspect most FT'ers would be pleased to donate a day to the cause if AC flew them to a meeting at their expense (ie. no expense). I fear that the culture just doesn't allow for such innovative things like MVP Gold Lunches put on by Alaska Airlines to foster communication and understanding between the company and its best customers. I know AC had some of lunches at some point but somehow I doubt they were done in an effective manner.
Empress, I don't think Ken was suggesting he was owed compensation or anything for the domestic J plane, it would just be good customer service to advise the customer at check-in of such changes and accomodate reasonable requests.