We don't approve of screaming at United Airlines employees who are trying to do their best because we think their management is a gang of inept, value-destroying monsters. I think Ross should be afforded the same consideration.

Yes, TSA operations are often irrational. FT can be irrational also. I dropped off the TS/S board a long time ago after some lunatic posted a passionate argument in favor of tracking down TSA employees in private life, harassing and ostracizing them, and suggesting that any resulting suicides would count as just moral victories. I want no part of that sort of reaction to a "decade of frustration," and I strongly suggest FT do its best to give Ross a civil reception, not the ten-cent Perry Mason interrogative treatment.