Further to my post #870:

Following adam007 posting to say he had agreed compensation with BA in respect of BA2167 on 14 May 2014 (cancelled due to problem with a wheel) and having not received a reply from BA in two weeks, I decided to ring and try speaking to a human being before I issued my MCOL.

I spent 40 minutes on the phone last Monday (16 June), of which 35 of them were on hold to first the Indian call centre and then the EU claims team in the UK. This didn't improve my mood.

I spoke to someone who quickly reviewed my details but said they would need to review in full as they had not dealt with my case and come back to me later that day or the next. I confirmed I would prefer email than phone (wanting final response in writing after denials and NEB responses) and was promised a reply on Tuesday 17 June.

Having still not received anything by close of business on Wednesday (18 June), I sent Notice of Court Action via their webform as the only option remaining to me, with the intention of sending a formal pre-action letter by post over the weekend (with no further notice as no response from BA in other a fortnight) before issuing my MCOL.

Lo and behold, Friday afternoon I FINALLY received a response from them stating that 'After reviewing your case again, it has been confirmed you are entitled to compensation for cancellation of your flight BA2167 on 14 May 2014.' etc etc

So, success!!! But what a lot of hassle to get there. I have found the entire process an appalling example of corporate behaviour. However, the €600 compensation each has the effect of sweetening the bitter taste the experience has left.

If there is anyone else from our flight reading, or anyone else fighting a legitimate claim for that matter, please do keep at it and make them pay up!