Originally Posted by
Majuki
It's difficult to do when you're dealing with some low-level customer service rep, possibly in an overseas call center, and trying to educate that person on DCC. The management probably provides them with a flowchart about disputes. This is why I was saying to state that he was overcharged, which is true.
Well I suppose such "I (BoA) can't be bothered to deal with it properly" ex-gratia payments go into some exception report. Once the payments get frequent enough and large enough I am hoping someone at BoA will take a fire axe to swing at Visa.