Originally Posted by Dave Noble

The OP implied however, that he had Platinum status in his post with reference to 3 bag allowance being for 1st class however "no longer for Plats and below since the merger"

If no longer in 1st and not holding a status that allowed for the 3 bags, it seems quite correct that he was being charged for the extra bag

If holding status that allows for 3 bags, then indeed shouldn't be charged