Originally Posted by
sosasami
Hi all,
1. Does anyone know what is BAs policy in case they rebook you on another airline? Can I get somehow those points and miles?
2. In addition, the Business class flight on Brussels airlines was quite a joke as all seats are economy, and my flight took much longer than expected.. can I get somehow compensated?
It's said here that BA will credit you for TP & Avios for the route booked, unlike AA. I think you'll still need to ask for them - it won't happen automatically.
As for the Brussels business class flight, I think your BA flight would have been much the same in terms of seating. I haven't flown LHR-TLV so could be wrong, but if it is like BA shorthaul in general then there are only slight differences between the BA and Brussels Airlines experience. Both use economy seats, but guarantee that the center seat in each block of 3 is empty in the business class cabin. BA offers a better meal service (opinions differ, but that's the idea); Brussels Airlines simply offer a free meal service.
You may well be entitled to compensation for the delay in arriving at your final destination although it will depend on the original cause. Others here are far more expert than me about this and I'm sure they'll be along soon.