Originally Posted by
andysh
Each agent who sells insurance gets a bonus. They also have to meet their % goals (ie 80% upsell). This is called SRPD or something like that. They can make it off PDW, LDW, or FPO (Fuel Purchase Option).
When a branch does well, the manager (salary position) gets a branch bonus. They also look at metrics such as NPS (Net Promoter Score, ie Surveys), revenue growth, fleet growth and etc.
This is only for HLE. Not sure about unionized airport workers.
Can confirm this. Basically we had to have a certain dollar amount per day of upsell/services. There was a threshold (~5.00/day SRPD for HLE, probably closer to 10.00/day for airport) with increasing % commission for the higher dollar amount. Below that threshold you were liable for termination.
Originally Posted by
muqqq
If Hertz staff gets incentives for selling those protection plans, why not do them a favor by adding those options at the counter?
The only way they will get SRPD boosts from this is if they run your contract like a regular customer (credit card swipe, etc). If they pre-print your contract or give you the expedited Gold Service and add it on after the fact, they get no reward. The only SRPD credit they get from Gold contracts is if they upsell.
So basically, if you don't mind waiting in line and taking the time to do your contract manually, by all means do it. We had a 5* at our HLE who always took everything, and we made sure to never pre-print his contract (he didn't care) but to always get him out the door in under a minute after swiping his credit card.
If you're doing this at an HLE, they will LOVE you and you will get preferential treatment every time. I'd always give complimentary upgrades to customers who I knew would be taking extras.