Originally Posted by
glocklt4
Again, as a programmer, I have NO idea why they are setting up automated emails and biller account closures instead of just changing the site to block adding the same biller account to two different evolve accounts if that is not allowed. Very backwards and waste of everyone's time. Rules need to either be clearly defined on their site or they need to program the rules into the system, period. Closing accounts and having to manually work with customer support and get inconsistent results is crazy.
I agree with you on this this. It's quite retroactive. If you have the ability to note when two accts are paid after the fact, then you should be able to use similar algorithms to gather this information in real-time.