Originally Posted by danger

I submitted a claim earlier this week that was denied about 20 hours later. The agent claimed the room type could not be found on the competing website, despite the fact I provided a screenshot of it and, even after the denial, it was still visible.

So I contacted the BRG line and got a helpful agent who said she would review it if I could send through the screenshot. Apparently she did not have access to it. It's coming on 48 hours since I did that and no response.