Originally Posted by yvr76

This property used to charge for receiving packages when it was a W. Can anyone who has stayed there confirm that incoming packages are now complementary?

Originally Posted by Starwood Lurker

I don't think the package handling policy changed when the brand switch occurred. I found this on the Aloft Silicon Valley Announcements page:

Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Originally Posted by yvr76

Yes, that's why I was wondering if anyone had first hand experience. I called the property directly yesterday and someone at the front desk told me there was no fee.

Hopefully that announcement is left over from when it was a W.