Ok let me be more specific.

The friend does not want to do it without any reason. She has a clash with the mileage broker. The broker transferred Ultimate Rewards to her account from a random account without even her authorization and now her account is at the risk of getting closed. I know one can say her account was at the risk of getting closed the moment she sold her miles. But what is done is done. Now she just wants the broker to compensate her for the risk she undertook.