Originally Posted by
GBman
Hypothetical (alas): "I cannot go into details, but just want to let everybody know UA cares about its customers and their successful travel, as well as accurate and helpful customer service from our frontline colleagues. I'm looking into it and am/will be in touch with the OP. Thanks for everybody's concern and advice."
Or "We've reached out to Mr. McIlroy and apologized. We'll have his bags delivered to him tomorrow."
Oh wait, only celebs / athletes get proactive help from UA when things go wrong these days and I guess the OP's situation (which is far more egregious IMO - bags get lost or misplaced, incorrect training of someone accidentally forgetting to load a bag, it's your key employees not knowing simple travel policies and visa requirements) won't get expedited unless the OP has a large twitter following