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Thread: Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
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Old Jun 18, 2014 | 11:09 am
  #887  
lawyertalk
 
Join Date: Apr 2013
Programs: AA PLT, DL GM, Hyatt Diamond, SPG Gold
Posts: 242
Originally Posted by Andrea Waters
I am new to Hyatt, so please forgive me if this has already been answered. I read and could not find a definite answer. What is the time line for BRG? I would expect around 24 hours. Is that correct? I submitted a claim yesterday around 5 p.m. and haven't heard anything. That is okay. I am just curious if there's a point at which I should resubmit.
Really, you couldn't find a "definite answer"?

"Simply fill out our online claim form, and a Hyatt.com representative will review your claim and respond with the status of your claim within 24 hours. Guarantee subject to complete Terms and Conditions." (http://www.hyatt.com/hyatt/specials/...ferId=40501986)
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