FlyerTalk Forums - View Single Post - Was Gordon Bethune really that good?

Jun 17, 2014 | 9:16 pm

#42

TWA Fan 1

FlyerTalk Evangelist

Join Date: Jan 2003

Location: Brooklyn, NY, USA

Programs: DL SM Plat, B6 TrueBlue, UA MP, AAdvantage

Posts: 10,008

Quote:

Originally Posted by kirkwoodj

I had persistent excellent (and noticeably better than other airlines) experience on CO back in the day. His co-workers were consistently positive and helpful, except for Newark. No CEO can fix NY/NJ behaviour

I don't think it's fair to blame the region and its culture.

Somehow airlines such as AA, DL, and B6 manage to deliver perfectly friendly service at all three NYC area airports.

If one can truly pinpoint a root cause for the 'tude at EWR CO/UA, I think it goes back to the days when this was the PeoplExpress hub. Once PE was integrated into CO, the station remained quite autonomous from Houston and this is how its corporate culture developed.

Reply