Fair enough answers. FWIW, I also got yelled at by General Reservations who told me to call a voice recognition system that I had no access to and then after I called back the second time to another toll free number that kept me on hold for 40 minutes before I finally got the work done.

Another question then. What would the AC policy be about me using the various SE benefits when nonrevving? I did use the Arrivals Lounge at LHR last week after arriving there as a nonrev on AI and was welcomed without any questions. Was I out of line doing that too?