<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by B747-437B:
Well, quite honestly it saves Air Canada $$$ as well as I have now been on hold on the General Reservations 800 number for over 20 minutes with them picking up the tab. The quicker they deal with a call, the better for them.</font>
No it doesn't. Wholesale toll free minutes can cost as low as 2 cents a minute. You can hold for an hour and only cost AC about $1. It costs much more to hire more agents to speed up the calls.
They are hoping that you will give up and use the computer instead.