FlyerTalk Forums - View Single Post - Kimpton stealth devaluations?
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Old Jun 17, 2014 | 10:47 am
  #25  
italdesign
10 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Nov 2006
Programs: Hilton Diamond, IHG Platinum
Posts: 4,694
Originally Posted by KimptonInTouch
Sorry to hear that you feel that way. We have not devalued our elite benefits. Reward availability has never been based on last room availability. A reward night still requires only one reward certificate regardless of where in the country you redeem (as opposed to more complicated redemption schemas with other programs), and if the limited inventory frustrates you, we understand and respect your opinion. Booking further ahead will definitely ensure more availability. We appreciate the feedback, and should you choose to stay elsewhere, we are sorry to see you go, but we understand and wish you the very best.
I read this official statement from Kimpton as: we heard you, but we don't care since we are getting plenty of business right now. If you don't like it, feel free to leave.

Last year I spoke proudly of my IC status. This year? Well, we have Susan's statement above to remember.

Last edited by italdesign; Jun 17, 2014 at 10:57 am
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